Help & Support

Exclusions

In a nutshell

myTrains provides you with access to cheap train tickets, journey planning and information about the most popular stations and destinations in the country. However, there are some things we simply can't help with.

The Lowdown

myTrains can't provide the following:

  • Railcards
  • Season tickets
  • Carnets
  • Cycle reservations
  • Sleeper cabins (we sell seated sleepers)
  • Tickets in exchange for warrants
  • Tickets including admission
  • Privilege tickets for Railway Staff
  • Rail station car parking
  • Cycle storage at stations
  • PlusBus

If you wish to purchase any of the above, please visit National Rail or the individual provider's website directly.

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