Help & Support

Train Ticket Types

Which train ticket suits you best?

The names of tickets describe when you can buy or use your ticket, making it easy for you to buy the best value ticket. Click on the ticket types below for more information. 

  • Advance - Buy in advance, sold in limited numbers and subject to availability. These tickets are only valid on the date/train specified.
  • Off-Peak - Buy any time, travel off-peak
  • Anytime - Buy any time, travel any time
  • Season - Unlimited travel between two stations for a specified period
  • Rovers and Rangers - Unlimited travel within a specified area, however there may be a few time restrictions on when you can travel.

How do I find the cheapest train ticket?

Our Journey Planner will show the cheapest ticket currently available on each service displayed. Remember, any Advance tickets being sold are limited in numbers and so subject to availability.

If you have searched for a return journey the cheapest price for both a round trip and two singles (one outbound, one return) will be displayed.

The Journey Planner will not show Season Ticket or Rover and Ranger prices. Please contact your local train station/operator for pricing.

Where can I buy train tickets?

  • Online - with our Journey Planner
  • Over the phone, using one of the numbers shown in our train operator pages.
  • At a station Ticket Office - see our popular stations pages to find which stations have one, and their opening hours.
  • Using a 'self-service' ticket machine available at many stations.
  • Rail appointed travel agents are complementary to the ticket office at stations and the Train Operator telesales service, providing a comprehensive service. Appointed travel agents can make reservations and issue tickets.

If there are no ticket purchasing facilities at the station (such as a booking office or a ticket machine, or they are closed/out of service), you may be able to buy your ticket on the train but please do check with a member of staff before getting on board.

When can I buy train tickets?

You should always make sure that you hold a valid ticket before you board the train.

  • Anytime and Off-Peak can be bought in advance or on the day of travel.
  • Advance tickets are sold in limited numbers and so subject to availability. They are made available for sale as soon as timetables have been confirmed - usually about twelve weeks beforehand.
  • Special conditions apply to buying Season Tickets in advance - these are shown on the Season Ticket page.

How do I change or cancel a train ticket?

Depending on the type of ticket you may be able to make a change to your travel plans, or obtain a refund if you do not travel. Please note that Advance tickets are NON refundable.

Are there any other discounts or savings?

Railcards offer value for money if you frequently travel by train, saving you at least 1/3 on rail fares. A number of other discounts are available so please take a look at our discounts page to find out more.

Can I combine train and bus tickets?

Add unlimited bus travel around your origin and/or destination with PLUSBUS. It can be added to single or return train tickets and in many towns and cities to season tickets too.

Many towns without railway stations can be reached using public transport from the nearest railhead station. Combined rail and bus tickets may be available on some of these links.