Help & Support

Contact Us

Get in Touch with myTrains

Please use the form below to contact us regarding the myTrains website, service or mobile app.

Contact Form

Contact Us About Your Booking

Ticket purchasing on myTrains is provided by Raileasy. For information on your ticket booking, you can reach their friendly customer service team through: email, mail and telephone.

By Phone

For cancellations, amendments and general enquiries please call 020 8989 3437 (Mon – Fri 09:30-17:00). You can call 0871 512 2002 outside these hours at the National Rate of 10p/minute.

PLEASE NOTE: These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun and Bank Holidays. If you call these numbers outside of opening hours you may still be charged.

By Mail

Please contact us at the following address (for suggestions & complaints only):

10 Station Parade
High Street Wanstead
E11 1QF

For refunds and amendments please contact:

Raileasy Refunds
PO Box 1259
RH10 0JR