Legal Information

Privacy Policy

Privacy Policy

myTrains values your privacy.

As it is important to us we have prepared this policy outlining our practices in relation to the collection and use of information about you that is provided to us by either your visit to our web site or your submission of details to us to use our Service.

You can find a copy of our Website Terms of Use here.

Data Protection Act

We are conscious of our responsibilities under the Data Protection Act 1998.

We endeavour to process any personal information relating to you from which you may be identified, in accordance with that Act. Information may be processed in accordance with our Data Protection Registration.

We shall not process your personal information in any manner incompatible with those purposes or without your consent unless we are required by law to do so. We shall not be requesting or processing any sensitive personal data about you. We shall not retain information relating to you longer than is necessary for the purposes for which it was obtained.

How we obtain information about you

The information we collect varies depending upon the part of the web site and method by which you obtain our service.

Information about you may be collected without you being aware of it by use of cookies and or data connectivity with our live service.

Information which you ARE aware we collect

As a general rule the information which you supply will be processed purely for the purposes for which it is supplied and collected. If you are not happy that we should, on occasion, use your information for the purpose of providing information to you about special offers, services, products and features that we consider may be of interest to you and for other related marketing purposes, then please let us know by contacting

We will not reveal your personal or contact details to any third party other than those that assist us in provision of the Services in any circumstances, other than with your specific consent, or where not to do so would involve breaking the law. We will endeavour to ensure that any party to whom your information is transferred holds it in accordance with this policy.

Information which you ARE NOT aware we collect

We may use 'Cookies' and other tracking software to personalise your visit to our web site and enhance the experience by gaining a better understanding of your particular interests and customising our pages for you.

A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user to be identified.

In addition when you connect to our service in some instances your mobile number will be used to help security and identification.

How we protect the information we process

We have put in place measures which ensure the security of the information we collect and its correct use. These are appropriate to the nature of the information and prevent unauthorised access.

We take reasonable steps to ensure the reliability of our own staff and ensure that any persons who process information on our behalf reach the same high standards that we set ourselves. Our security measures include the use of software firewalls and intrusion detection systems.

The accuracy of your information

While we endeavour to ensure that the information we hold about you is accurate and, where necessary, kept up to date, we assume, in the absence of evidence to the contrary, that the information you provide us with is accurate. If there is any reasonable doubt as to its accuracy we shall contact you to confirm the information.

Should there be any inaccuracies in the information of which you inform us, or of which we become aware, it shall be swiftly rectified by us. We do not retain any information about you that is out of date or is no longer required.

How to access your information

Along with all other rights granted to you under the 1998 Act which we respect and observe, you may at any time in writing or by e-mail request to be informed of the personal information which we hold about you, either as a whole or limited to certain information of a particular nature. We shall comply with this request but, in the interests of your privacy, only after we are supplied with such information by you as would reasonably be required to satisfy ourselves as to your identity.

In the interests of the privacy of others, we would not be able to comply with such a request if it involved disclosing information about another person unless they consented to the disclosure or it was reasonable in all the circumstances to comply with the request without their consent. We may charge a fee of £10 for providing this information and the information will be provided no later than 40 days from when we receive your request.

If you do not wish us to continue using your information please send a simple one-line message from the email account you registered with us to

Links to third party sites

Any links provided with the contents of this site will allow you to leave this site.

In no event shall the owner be liable for the contents of any linked site or any link contained within a linked site, or any changes or updates to such sites.

The owner is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the owner.